So let us try updating the camera driver using the device manager.įollow the steps below on how to update the camera driver. When the web camera driver is not updated, this might create issues like this since the web camera is responsible for recognizing the face of the user. Fix 6 – Install the files inside the FaceDriver.Fix 5 – Try using the Get Help app for getting help.Fix 4 – Perform System File Checker Scan for corrupted files.Fix 3 – Restart the Windows Biometric Service on your system.Fix 2 – Check if the Facial Recognition (Windows Hello) is installed.There is no Facial recognition optional feature installed.ĭon’t worry if you are having this problem with your system, we have compiled a set of fixes explained below in this article.On analysing the error, we got to know about the factors that could be responsible for this problem in the system and they are listed below. This did not allow the users to sign in to the system. We couldn’t find a camera compatible with Windows Hello face The error message that they received on the login screen is displayed below. Many Windows users started complaining that they were unable to log into the system using the Windows Hello Face method because they were getting an error message while trying to log in. Click on your profile and choose Sign out from the context menu.But now you have many ways to log in to the system and Windows Hello Face is one of such ways for secure login which makes use of the web camera installed on the system, which recognises the user and allows them to log in.Open the Start Menu by pressing the Win key.As such, signing out and into your Microsoft account can help fix this problem. If everything's fine with the camera and fingerprint sensor, there might be a temporary glitch in your Microsoft account. Give the fingerprint scanner and your finger a good clean and try again. Any trace of grime or liquid on either the sensor or your finger can interfere with fingerprint recognition. If the fingerprint recognition system isn't working, you must check the fingerprint sensor for any dirt. You must sit at a perfect distance so the camera can easily recognize your face. Also, ensure you are not sitting too far away from the system. Make sure the camera isn't blocked by any kind of privacy shutter. If you are using facial recognition to log in to the system, double-check that your camera is working alright.
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